Refund policy

Last updated: October 22, 2026

We want you to be happy with your purchase from Roaring (roaring.store). If something isn't right, here's how returns and refunds work.

30-day returns

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • in the same condition you received it, unworn or unused, with any tags attached, and
  • in its original packaging, with the receipt or proof of purchase (your order number is fine).

How to start a return

  1. Email us at Roaring@usa.com with your order number and the item(s) you'd like to return.
  2. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package.
  3. Please don't send anything back before your return has been approved. Items sent back without an approved return request can't be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, email us as soon as possible so we can make it right.

For damaged or defective items, please include a photo or video showing the problem. This helps us resolve it faster; without it, we may not be able to approve the return.

Items that can't be returned

  • Items that have been used, worn, or damaged after delivery (other than defects), or that are missing parts or original packaging.
  • Gift cards.
  • For hygiene reasons, the posture corrector and neck massager can only be returned unused and in their original packaging (unless defective).

If you're unsure whether your item qualifies, email us before sending anything.

Exchanges

The fastest way to get a different size or color is to return the item you have. Once the return is accepted, place a separate order for the new item. Need help picking a size? Email us your measurements and we'll recommend one.

European Union: 14-day cooling-off period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. As above, the item must be in the condition you received it, unworn or unused, with tags, in its original packaging, with proof of purchase. This right is in addition to our 30-day return window.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need extra time to process and post the refund.

If more than 15 business days have passed since your return was approved and you still haven't seen your refund, please contact us at Roaring@usa.com.

Contact us

For any return or refund question, email Roaring@usa.com.